Some profile details on 7up7 can be updated by you directly, while others require assistance from the support team.
You can change yourself:
- Profile picture, display name, and email address — log in and go to Settings → Profile to find the edit options.
- Password — can be updated anytime via Settings → Security using your current password.
Change Mobile Number: To change your registered mobile number, you'll need to contact support directly, as it's the primary identifier on your account. Reach out via live chat or email support@7up7.biz and submit a copy of your National ID. Once verified, the number will be updated within 24–48 hours. Please note — for security reasons, a mobile number can only be changed once per year on the same account.
The minimum deposit at 7up7 depends on your chosen payment method:
- Mobile Pay: Minimum ৳300
- Nagad: Minimum ৳300
- Rocket: Minimum ৳300
- Bank Transfer: Minimum ৳1,000
- Cryptocurrency (USDT): Minimum equivalent of ৳500
A minimum deposit of ৳300 is required to claim the welcome bonus. Keep in mind that the daily deposit limit is ৳5,00,000. Deposits are usually credited to your wallet within 5–10 minutes. If there's a delay, contact support with your transaction ID.
7up7 has a massive slots library with over 500 games in total. By category, they break down roughly as follows:
- Classic Slots (3-reel): Classic, straightforward slots with fruit, sevens, and bar symbols. Perfect for beginners.
- Video Slots (5-reel): High-quality graphics, multiple paylines, and bonus rounds included. The most popular category.
- Progressive Jackpot: The jackpot keeps growing with every player's bet — it can sometimes reach crores of BDT.
- Megaways Slots: Every spin opens up thousands of ways to win — a truly thrilling experience.
- Crash & Instant Games: Fast-paced games like Aviator and JetX, where you choose when to cash out.
The slots section has a filter option — search by RTP%, provider (Pragmatic Play, PG Soft, Evolution, etc.), or game name.
When a match is cancelled or abandoned mid-way, 7up7 settles bets according to specific rules:
Fully cancelled match: If a match is cancelled before it starts, all bets on that match are voided and the full stake is returned to your wallet — typically within 30 minutes.
Match Abandoned Mid-Game: If a match is stopped before the minimum required time has elapsed (e.g., before the minimum overs are completed in cricket), settlement follows the sport's specific rules —
- Cricket: if a result can be determined via the Duckworth-Lewis method, bets are settled accordingly; otherwise, the bet is voided.
- Football: if a match is abandoned after 70 minutes, bets are generally settled on the result at the time of abandonment.
- Other games: 7up7's official terms and conditions apply.
If you're unsure, check the bet status under the Transactions section or contact support.
Yes, absolutely. The 7up7 website is fully optimised for mobile browsers — whether you use Chrome, Firefox, or Samsung Browser, the experience is just as smooth as the app.
Play in Browser:
- No extra storage space required.
- No update hassles — the site is always up to date.
- IPhone users can play without any restrictions.
To make it even easier: Open the site in Chrome and tap "Add to Home Screen" from the menu — a 7up7 icon will appear on your home screen and open with a single tap, just like an app.
However, installing the Android app gives you the added benefits of push notifications, biometric login, and slightly faster loading. The app is available exclusively from 7up7's official site.
There are a few common reasons an account gets locked, each with a different solution:
1. Repeated Incorrect Password Attempts: After 5 consecutive failed login attempts, your account is automatically locked for 30 minutes as a security measure. Wait 30 minutes and try again, or reset your password using the "Forgot password?" option.
2. Suspicious Activity Detected: If the system detects an unusual login pattern, your account may be temporarily suspended. In that case, email support@7up7.biz with a photo of your National ID — your account will be verified and restored within 24 hours.
3. Suspended due to policy violation: Multiple accounts, bonus abuse, or other policy violations may result in permanent account closure. Contact support for more details.
For any issue, reaching support directly will get you the fastest resolution.
For deposits made via Mobile Pay, Nagad, or Rocket, 5 to 15 minutes is credited to your 7up7 wallet. During peak network hours, it may take up to 30 minutes.
What to do if funds haven't arrived:
- First, confirm that you sent the funds to the correct 7up7 payment number and that the amount was accurate.
- Copy the Transaction ID (TrxID) from your Mobile Pay app.
- If it still hasn't arrived after 30 minutes, message 7up7 support with your TrxID, amount, and time.
- Support will verify and manually credit the amount within 1 to 2 hours.
If a deposit fails: If money was deducted but not credited to your wallet, don't panic. Failed transaction amounts are usually returned to your mobile banking account within 24 hours. If it hasn't come back, contact support with your TrxID.